Canada – Air Canada Reservations Glitch Creates Delays for 96,000 Passengers

17 11 2007

Canada – Air Canada officials spent Friday trying to find the cause of a massive network failure that brought down the company’s reservation system, grounding flights and delaying thousands of travellers at airports across Canada and around the world.Air Canada’s operations ground to a halt when its central reservation system experienced a communication error. It was several hours before the airline was able to rectify the problem, resulting in the cancellation of flights and lengthy delays for an estimated 96,000 passengers as employees had to process boarding passes manually.

Howard Simons, a passenger from Cambridge, Ont., whose flight to Houston for a business trip was delayed, said he was worried about his inconvenience.
“I’m an Orthodox Jew. My Sabbath starts tonight. That means I can’t take a cab. I can’t travel. I can’t buy anything.”




Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: